退款政策

Last updated: October 1, 2026

We want you to be satisfied with your Seolglow order. Because we sell supplements, skincare and cosmetics, we can only accept returns that meet the conditions below.

Return window

You may request a return within 14 days of the delivery date. Requests made after 14 days cannot be accepted.

Conditions for a return

To be eligible for a return, an item must be:

Unopened and unused, with all original seals, safety wraps and labels intact;
In its original packaging and in the same condition in which you received it; and
Accompanied by your order number or proof of purchase.

For health, safety and hygiene reasons, products that have been opened, used, or whose seal has been broken cannot be returned or refunded.

Non-returnable items

Opened or used products, or products with a broken or missing seal
Sale, clearance and promotional items
Free gifts and samples
Gift cards
Products damaged by misuse or improper storage after delivery
Items sent back without prior return authorization

How to start a return

Email us at cenglobalelite@gmail.com or use our contact page within 14 days of delivery and include your order number and the item you wish to return. If your request is approved, we will send you return instructions. Returns sent without prior authorization will not be accepted.

Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service, as we cannot be responsible for return parcels that are lost in transit. Original shipping charges are non-refundable.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and its packaging. Once verified, we will send a replacement or issue a refund, and we will cover any return shipping we ask for.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days; your bank or card issuer may need additional time to post the credit. Returned items that arrive opened, used or damaged may be refused, and no refund will be issued for them.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the eligible item for a refund and place a new order.

Order cancellations

Orders can be cancelled only before they have been processed for shipment. Once an order has shipped, this return policy applies.

European Union and United Kingdom customers

If you live in the European Union or the United Kingdom, you may have a legal right to cancel your order within 14 days of receiving it without giving a reason. This right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.